These Terms & Conditions apply to everyone participating in the escape room activities of Amazing Escape Bruges. Nothing in these Terms & Conditions affects your statutory rights. Making a reservation—and thus participating in an escape game—requires accepting these Terms & Conditions by ticking the corresponding checkbox during booking.
All agreements are governed by and interpreted in accordance with Belgian law, and any disputes are subject exclusively to the Belgian courts. Any reference to “the website” includes all URLs owned by Amazing Escape.
Reservations
Bookings are made online via our booking page on amazingescape.be. By placing a booking, the group agrees to these Terms & Conditions. The person making the booking is responsible for entering correct details in the online form. After booking, you will receive a confirmation email within 10 minutes. If in doubt, or if you did not receive it, please contact us at info@amazingescape.be.
Identification
To be admitted, the room manager may ask the person who made the booking to show ID and confirm their full name.
Pricing
Prices are based on the number of participants. The rooms are designed for teams of two to six players.
Starting time
Please arrive with your full team 15 minutes before your time slot. This allows time for introductions and a safety briefing. If a group is more than 15 minutes late, the room manager may cancel the game.
Cancellations
Cancellations are only possible by email to info@amazingescape.be and are free of charge up to 72 hours before the start. After that, no refund is possible. Amazing Escape may cancel or modify a reservation up to 24 hours in advance. In case of cancellation, the full amount will be refunded within 30 days (for prepayments).
Age
Recommended from 16 years. An exception is possible from 12 years when accompanied by one or more adults.
Safety
You can leave the room at any time by pressing the emergency button. No heavy physical effort is required, but due to stairs and narrow passages, wheelchair users unfortunately cannot participate. Participation is discouraged for pregnant people in an advanced stage and for people with a pacemaker or epilepsy. If the room manager doubts a person’s physical or mental condition, access may be refused. Access can also be refused if someone appears under the influence of alcohol or drugs. Participation is at your own risk; injuries sustained during the game cannot be claimed from Amazing Escape. The entire building is smoke-free. Bringing food or drinks is not allowed.
Cameras
Security cameras are installed in the rooms. The room manager monitors to prevent vandalism or inappropriate behaviour. Instructions must be followed immediately; refusal may result in the game being ended. Cameras also serve player safety (e.g., opening doors or turning on lights in an emergency). Footage is not stored or used for other purposes.
Behaviour
Participants must behave reasonably. Challenges are primarily mental; sometimes items need moving, but force is never required. Excessive force, scratching, removing glue or screws is considered vandalism. Items marked as “not part of the game” must not be touched. Damages may be charged to the perpetrator (minimum €50 repair cost). In case of theft, the police will be notified.
No cheating
Tools like tablets, calculators, keys and writing materials are not allowed, nor are matches or lighters. Taking photos or videos in the rooms is prohibited. Before the game, the room manager will ask you to place smartphones, smartwatches, cameras, backpacks, etc. in a locker. If video monitoring shows prohibited devices or attempts to cheat, the game may be terminated immediately. Reading glasses are of course allowed. Objects marked with a red prohibition sign are not part of the game and must not be touched or moved.
Liability
Lockers are available for personal belongings. Amazing Escape is not responsible for damage to or theft of personal property.
Confidentiality
To keep the experience fun for everyone, it’s not allowed to share puzzles, solutions or surprises after your game. The games and room theming are protected by copyright.
Privacy
Amazing Escape Bruges treats personal data carefully and confidentially in accordance with the GDPR. Data is used to provide services (reservations, invoicing) and to inform participants about new games and offers. We do not sell or provide your personal data to third parties; internal sharing may occur under confidentiality. We take appropriate security measures; the website uses HTTPS. Marketing emails are sent only with explicit consent; you can withdraw consent at any time. Data is not kept longer than necessary. For access, correction or deletion, contact info@amazingescape.be. Changes to this privacy notice will be published on this page.
Disclaimer
The website www.amazingescape.be has been compiled with great care. Information (such as prices and availability) may change at any time. We cannot guarantee that all information is always accurate or error-free and cannot be held responsible for errors or inaccuracies. Always verify information before acting on it.
May 2018. These Terms & Conditions are subject to change.